
How can we help?
FAQs
Where can I find my owner’s manual?
Owner’s manuals can be found on our Owner’s Manuals page or through your local dealer.
How do I register my product?
Register your product on our Warranty & Registration page. You will need your unit’s serial number, model number, and installation date. Locate your product’s serial number on the nameplate, metal tag, or sticker that should be on your unit. If you don’t have this information or your sales invoice on hand, your local dealer can provide it to you.
Not sure if your product is already registered? Verify your registration or look up an existing warranty.
​
For more assistance, call 855-260-2975.
Is annual maintenance a requirement for my warranty?
Yes. System maintenance is a requirement for the Base Limited and Registered Limited Warranties. We recommend maintenance twice a year. Call today to schedule your annual maintenance.
Can I transfer my warranty?
Base Limited and Registered Limited Warranties are attached to a specific serial number and do not “travel” with the homeowner. If you sell your home, you cannot transfer your warranty to your new residence.
​
Transferring your Registered Limited Warranty to the new homeowner maintains the original Registered Limited Warranty period. This means the new homeowner gets the benefit of the remaining term of the unit’s original limited warranty. Transferring your limited warranty must happen within 90 days of the new homeowner’s purchase.
​
Transferring a Registered Limited Warranty costs a one-time fee of $99. You can only pay the fee by credit card. Base Limited Warranties stay with the product, so they don’t need to be transferred between homeowners and a fee is not required. Optional Extended Warranties are transferred via outside parties and are not subject to the transfer fee.
Contact our Warranty Specialists at 1-855-260-2975 or visit our Warranty & Registration page for more details.
How do I get support for my Trane Smart Thermostat or Trane Home Account?
Resources and support material can be found on the Trane Home Support Center.
How do I know my Trane products are reliable?
Each Trane product is put through 16 weeks of extreme testing in all elements. If a product doesn’t pass our tests, it doesn’t go into to production.
​
Trane was also announced as a 5-star Smart Thermostat Brand in the 2021 America’s Most Trusted Study.* In addition, Trane CleanEffects® was determined to be the most effective whole-house air filtration system by a Harvard-led independent research project on the air cleaning performance of multiple in-duct and portable devices.
*Trane ranked in the Top 3 in the proprietary Lifestory Research 2021 America’s Most Trusted® Smart Thermostat Brand study. Study results are based on experiences and perceptions of people surveyed. Your experiences may vary. Visit www.lifestoryresearch.com.